Privacy Policy
This Privacy Policy describes how TransEase collects, uses, and shares information when you use our mobile application. By using TransEase, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Information You Provide
When you use TransEase, we may collect information that you voluntarily provide to us, including:
- Account information: If you choose to create an account, we may collect your email address and other information you provide when creating your account.
- User content: The text, voice, and images you submit for translation through the app.
- Support communications: Information you provide when contacting our customer support team.
1.2 Information Collected Automatically
When you use TransEase, we may automatically collect certain information about your device and usage of the app, including:
- Device information: Such as your device model, operating system version, unique device identifiers, and mobile network information.
- Usage data: Information about how you use the app, including the features you use, the actions you take, and the frequency and duration of your use.
- Location information: If you enable location services for TransEase, we may collect your approximate location based on your IP address or other location-based information provided by your device.
- Log data: When you use the app, our servers automatically record information that your device sends, including your IP address, access times, and pages visited.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and improve TransEase: We use your information to operate, maintain, and enhance the features and functionality of the app.
- To process translations: We use the content you submit to provide translation services.
- To personalize your experience: We may use information about how you use the app to personalize your experience and provide you with tailored content and recommendations.
- To communicate with you: We may use your contact information to send you updates, notifications, and respond to your inquiries.
- To protect our users and services: We use information to detect, prevent, and address technical issues, fraud, and other harmful activities.
- To comply with legal obligations: We may use information as required by law, such as to comply with a subpoena or other legal process.
3. How We Share Your Information
We do not share your personal information with third parties except as described in this Privacy Policy:
- Service providers: We may share information with third-party service providers who perform services on our behalf, such as cloud storage providers, analytics services, and customer support services. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
- Legal requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.
- Protection of rights: We may share information to protect our rights, privacy, safety, or property, and that of our users or others.
- Business transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to appropriate confidentiality protections.
We do not sell, rent, or otherwise share your personal information with third parties for their marketing purposes without your explicit consent.
4. Data Retention
We retain your information for as long as necessary to provide TransEase and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, and whether we can achieve those purposes through other means.
5. Your Choices and Rights
You have certain rights regarding your information, including:
- Access: You may request access to the personal information we hold about you.
- Correction: You may request that we correct inaccurate information about you.
- Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
- Withdrawal of consent: If we are processing your information based on your consent, you may withdraw your consent at any time.
- Data portability: You may request a copy of your personal information in a structured, machine-readable format.
To exercise these rights, please contact us at fanyi1357@163.com. We will respond to your request in accordance with applicable law.
6. Security of Your Information
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include administrative, technical, and physical safeguards designed to protect against unauthorized access to our systems where we store personal information. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
7. Children's Privacy
TransEase is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of TransEase after any changes to this Privacy Policy constitutes your acceptance of the updated policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Email: fanyi1357@163.com